Service Writer

Founded in 1984 in Hammond, Louisiana, Great American RV SuperStores has grown into an RV sales and service industry leader. The dealership has been recognized with the RV Business Top 50 Dealers award seven times, making it the dealership of choice in every community it operates in.

We are looking for a dynamic and customer service-minded individual to join our stellar team of service writers! The ideal candidate will have a positive attitude and genuinely care about customer service with a high level of commitment. This role is vital in ensuring customer satisfaction and maintaining the smooth operation of the service department, making it a cornerstone of the overall customer experience.

What it’s Like to Work Here:
According to our employees, the word commitment best describes what it's like to work here. Our team members believe in the Great American RV 10 Commitments: Doing the right thing, caring, achieving, not failing, using best judgment, being a gracious host, inspiring, demanding excellence, being accountable for actions, and challenging the system. These commitments ensure continuous improvement, not just for our customers, but for our team members as well.

A Day in the Life as a Service Writer:                                                                                                                                                                                                                                                                                                                              Empathy is essential for this role. You will be responsible for building strong relationships with customers by effectively managing the delivery of products or services. Your communication skills must be clear, concise, and consistent, as you will serve as a liaison between the customer and their dream RV. Additionally, you will collaborate with the parts department and technicians to gather information on service and repair needs, as well as timelines, to share with the customer. It is important to ensure that the warranty department has all the necessary information to submit accurate details to the manufacturers. Ultimately, you will act as a quality control representative and be the primary point of contact for the customer.

Qualifications to be a Service Writer: 

• High school diploma or equivalent; some post-secondary education or training in automotive technology is a plus.
• 1-2 years’ service writing in the automotive or RV industry preferred but not required.
• Able to navigate a computer, internet, and email. Proficiency with computer software related to automotive service management is highly preferred.
• Strong communication skills and the ability to manage multiple tasks smoothly are required.
• Must present a professional demeanor, be punctual, and be able to work weekends and holidays, if needed.
• Must be able to function in a fast-paced environment.

Job Type: Full-Time

Pay Range: Starting at $40,000 annually 

We also offer benefits such as paid time off, a 401(k) plan, health insurance, dental, and vision coverage.

Ready to apply? If this job sounds like a fit for you, apply here. Good luck!